FAQ

HOW QUICKLY DOES MY ORDER SHIP?

Orders placed before 1pm ET ship the same business day. Otherwise, your piece is prepared at our New York atelier and handed to FedEx within 1–2 business days. Made-to-order pieces may take up to 6 weeks — we’ll email you with an estimated ship date once production begins.

WHAT ARE MY SHIPPING OPTIONS?

Every order includes complimentary shipping via FedEx SmartPost — typically 5–8 business days. If you need your piece sooner, Two-Day Shipping ($40) and Overnight Shipping ($50) are available at checkout.

CAN I CHANGE MY SHIPPING ADDRESS AFTER ORDERING?

If your order hasn’t shipped yet, yes — email service@maitredediamant.com immediately with your name and order number. Once a package is with FedEx we can no longer redirect it.

HOW DO I TRACK MY ORDER?

You’ll receive a FedEx tracking number by email once your piece ships. You can also view your order status anytime at maitredediamant.com/account.

WHAT IF AN ITEM IS OUT OF STOCK?

Out-of-stock pieces can still be ordered as made-to-order — please allow up to 6 weeks. We’ll email you with an estimated ship date once production begins.

DO YOU SHIP INTERNATIONALLY?

Not at this time. We currently ship within the United States only.

WHAT IF MY ORDER ARRIVES DAMAGED?

Please contact us immediately at service@maitredediamant.com with your order number. We’ll resolve it.

HOW QUICKLY CAN YOU ANSWER MY QUESTION?

We respond to messages and emails in the order received, typically within 24 hours.