Terms of Service

 

Terms of Service

Effective Date: June 6, 2025

Welcome to Maitre D’ (www.maitredediamant.com). By accessing or using our website, services, and products, you agree to be bound by the following Terms of Service (“Terms”). Please read these Terms carefully before making a purchase.

1. Overview

Maitre D’ offers fine jewelry through our online store and by appointment at our showroom located at 44 West 47th Street, Booth GF-8, New York, NY. These Terms govern your use of our site and your purchases from us.

2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use our site or purchase products.

3. Products & Information

We strive to ensure all product descriptions, images, and pricing are accurate. However, we do not warrant that product descriptions or other content are error-free. In case of an error, we reserve the right to correct it and revise your order accordingly.

Jewelry details such as carat weight, color, clarity, and measurements may have slight variations due to handcrafted nature.

4. Orders & Payment

By placing an order, you agree to provide accurate, current, and complete purchase information. We reserve the right to refuse or cancel any order at our sole discretion.

Accepted payments include major credit cards and any payment methods offered via Shopify.

5. Shipping & Delivery

We currently ship only within the United States.

Processing times are typically up to 3 business days. If an item is out of stock or a custom order is requested, delivery may take 4–6 weeks.

Shipping fees and estimated delivery dates are provided at checkout.

6. Returns & Exchanges

We want you to be fully satisfied with your purchase. Our return policy is as follows:

  • You may return your item within 30 days of delivery for a full refund.

  • Items must be undamaged, show no signs of wear, and be returned in original packaging.

  • Resized rings and custom orders are final sale and not eligible for return.

  • Return shipping is the responsibility of the customer unless otherwise stated.

    To initiate a return, please contact us at service@maitredediamant.com.

7. Custom Orders

Custom orders may be arranged through our team directly or at our physical location at 44 West 47th Street, Booth GF-8, New York, NY.

All custom orders are final sale and not eligible for return or exchange.

8. Gift Cards & Store Credit

We plan to offer gift cards and store credit in the future. Terms governing their use will be published when these options become available.

9. Promotions & Discounts

Occasionally, we may offer promotions, discount codes, or other special offers. These promotions may have separate terms or limitations and are subject to change or cancellation at our discretion.

10. Customer Accounts

You may create an account on our website to access certain features. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

11. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Maitre D’ and is protected by copyright and trademark laws.

You may not use, reproduce, or distribute any content without prior written permission.

12. Privacy & Data

Your privacy is important to us. Our collection and use of personal information are governed by our Privacy Policy.

By using our site, you consent to the collection and use of your information as described in our Privacy Policy.

13. Limitation of Liability

To the fullest extent permitted by law, Maitre D’ shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products.

All jewelry is provided “as is” without warranties of any kind, except as expressly stated.

14. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of the State of New York, United States.

Any disputes shall be resolved through binding arbitration in New York County, NY, or as otherwise agreed upon by both parties.

15. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to the website. Continued use of the site constitutes your acceptance of revised Terms.

16. Contact Us

If you have any questions about these Terms, please contact us at:

service@maitredediamant.com

Maitre D’ (Merafson LLC)

44 West 47th Street, Booth GF-8

New York, NY, USA